Refund policy

Our 60-Day Money-Back Guarantee

We want you to love your Kneedom strap. If it isn't right for you, contact us within 60 days of delivery and we'll give you a full refund of the product price. No forms and no hassle.

How to request a refund

Email us at feelgreatremedies@gmail.com with your order number and a short note on why it didn't work for you. Our team will reply within 1–2 business days with next steps. In most cases you won't need to send the strap back. If we do need a return, we'll send you the return instructions by email. Please don't send items back without contacting us first, as returns sent without instructions can't be processed.

Refund timing

Once your refund is approved, it's issued to your original payment method within 3–5 business days. Depending on your bank or card provider, it can take a further 5–10 business days to appear on your statement.

Damaged, defective or wrong items

If your order arrives damaged, faulty or isn't what you ordered, email us within 60 days of delivery with your order number and a photo, and we'll send a free replacement or a full refund, whichever you prefer.

Exchanges

Our strap is one size and fully adjustable. If you'd like a different colour, contact us and we'll help.

Shipping costs

Standard shipping is free. If you paid for Express shipping, that fee is non-refundable unless your item arrived damaged, faulty or incorrect.

Cancellations

Orders can be cancelled for a full refund if they haven't been processed yet. Email us as soon as possible. Orders usually process within 1–3 business days.